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Terms and Conditions

The following terms and conditions are upon which Purity Plumbing Pty Ltd (ABN: 52 621 551 442) and any person acting on its behalf and with its authority will provide plumbing and gas fitting services to any person, business or corporation that engages Purity Plumbing to provide plumbing and or gas fitting services (“client” or “purchaser”).

​Purity Plumbing Fees

We charge a $0 call out fee within business hours (7am to 4pm, Monday to Friday​)

Purity Plumbing reserves the right to charge a minimum fee for any (but not limited to) inspection service, advice or proprietary knowledge that assists the ‘client’ in alleviating a problem.

​Quoted or estimated priced works are accepted by Purity Plumbing in writing (of any form) or via Purity Plumbing quote acceptance email links. Accepted quotes become a legally binding contract between Purity Plumbing Pty Ltd and the ‘purchaser’, as per QLD Government guidelines relating to consumers around quotes, estimates and contracts.

​If the client agrees to proceed with works in excess of a quoted price of $2000, a 25% deposit will be paid to Purity Plumbing prior to commencement of works. Purity Plumbing will not refund the deposit.

​In the event that Purity Plumbing are ‘called back’ to a previously attended job due to repairs undertaken still contributing to a fault, fees will not apply for reattendance (only if in line with ‘Limited lifetime labour guarantee’ warranty definition below). In the event that we attend and work undertaken by us is not at fault and a new issue is present, Purity Plumbing reserve the right to charge additional fees.

​After hours charges apply if working outside of normal hours. Normal hours are between 7am and 5:00pm, Monday to Friday.


​‘$0 call out fee’ means that we do not charge you to arrive at your door, between business hours (8am to 5pm, Monday to Friday). Before we start any work an upfront fixed price will be discussed, this ensure no surprises or hidden costs at the end of each job.

​‘Free quotes’ include broad estimates only. Detailed plumbing consultancy services are available at an additional cost. This includes (but isn’t limited to) advice or proprietary knowledge that offers further assistance in alleviating problems.

A quote may be given and accepted by the ‘client’ verbally. All accepted quotes and estimates (verbally and in writing) will be invoiced at the agreed rate, unless new rates are applied due to exclusions applicable.

​Quoted prices are only relevant if Purity Plumbing have uninterrupted and free access to site. If Purity Plumbing are forced to leave / return due to access issues, parts or services supplied by other parties not being to standard (but not limited to), additional costs may apply.

​‘Limited lifetime labour guarantee’ applies to only workmanship undertaken by Purity plumbing and not applicable on parts or materials. This is due to (but not limited to) the general ware and tare of materials being outside of Purity Plumbing control once installed.

Appointment Cancellation & Time Policy

​Purity Plumbing have a 24 hour cancellation policy to ensure each plumbing and gas technician is scheduled the correct amount of time, to arrive promptly to each scheduled job.
If an appointment is made with less than 24 hours notice, then it immediately falls within this policy.

A minimum of 24 hours notice is required to cancel or change confirmed appointments or on-site quotations.
Standard hours cancellations incur a $88 inc GST fee.
We do understand that things happen unexpectedly and we will do our best to accommodate changes to appointments, where we can, at no extra cost.


​Purity Plumbing  may take photos of the site and/or works for proof of workmanship or liability purposes.

Payment of Invoices

Purity Plumbing have Eftpos facilities available Clients must pay full invoices upon direct completion of works completed.


​It is the client’s responsibility to provide appropriate and safe access to the area of works.

​Purity Plumbing takes as much care as possible, however, will not be held responsible for (but not limited to) cracking foundations, correcting unforseen problems of any structure, service or earth including existing plumbing and gas services. For example: where no detailed construction drawings are provided and/or where cutting, drilling or demolition works have been approved by client without adequate investigation or preparation by the client.

​Purity Plumbing will provide a variation to price to make safe or correct any unforeseen circumstances at the client’s request.

Call Back To Site

​Purity Plumbing may charge another standard fee for attending site if the reason for re-attendance was not in the scope of Purity Plumbing works. This may relate (but is not limited) to circumstances in which the client has advised they will provide materials or coordinate a dependant service, and materials or the site isn’t up to standard for the plumber to start works.

Terms and conditions may be subject to change without notice.

We don't walk away until you're 100%
satisfied with the work completed